Questions Asked by the Tinnitus Community - Answers Provided by Arches President, Barry Keate

Note: Ask Barry is pleased to be able to answer your questions based upon the information we have available. Our answers to inquiries are not substitutes for a physician’s advice nor are they reviewed by a physician. We encourage you to share any suggestions you have received from Ask Barry with your doctor.
What is your return policy?

We will fully refund any unopened bottles received within 90 days of purchase. Please include your name, address and daytime phone number.
Send package to:

Arches Natural Products, Inc.
2257 S. 1100 East, Ste 105
Salt Lake City, UT 84106
Will you protect my privacy?

Yes. All personal information will remain strictly confidential. Arches Natural Products, Inc. will never divulge, distribute or sell any information to third parties for any reason.

Can I really trust the security of Online Ordering?

Yes. A 128 bit Secure Socket Layer (SSL) Encryption Program ensures your privacy and security when ordering from our Secure Online Order Page. The internal process is exactly the same as when you pay with a credit card at the grocery store.

Is there a charge for shipping and handling?

All orders within in the U.S. and Puerto Rico are charged a flat rate of $7.95 per order. You have the option to upgrade to USPS 2nd Day Express Mail for an additional $12. Most International orders are shipped UPS (allow 4-7 business days). International orders rates vary by country (except Canada). Most English-speakng countries will also see a lower-priced USPS mail option as well. Orders to Canada are sent USPS Ground and are charged a flat rate of $19.95 per order. Utah residents are charged 6.8% sales tax on each order.


Ask Barry Your Questions on Tinnitus

Do you have a question on tinnitus or our products? Ask Barry. Tinnitus expert Barry Keate will research and answer your questions on tinnitus.
Due to the high volume of questions sent to us, we ask that only one question be sent at a time.